Frequently Asked Questions
Read through our FAQ for helpful information
Common FAQ
How far in advance should I book my rentals?
All bookings are subject to Royal Thrones® product availability. Once you are certain of your event date, a 50% deposit is required to secure your rental date.
What do you require to rent a trailer?
To secure a Royal Thrones® rental date, we require your contact information (Name, Email, Phone, Billing Address), Delivery Address, and a non-refundable deposit. The deposit is equal to 50% of your order total and is applied towards your final balance. Final payment must be made at least one week prior to your event date. Monthly payment options can also be arranged.
What is the Royal Thrones® cancellation policy?
Should you need to reschedule your event, we will work with you to move your nonrefundable deposit to a new date depending on inventory availability. Please contact Royal Thrones® immediately upon learning of your date change.
When is my final balance due?
Royal Thrones® invoices will be provided via email. Final payments are due one week prior to your event date.
When will my trailer be delivered?
Royal Thrones® restroom trailers will be delivered prior to the beginning of your event. Make sure to let Royal Thrones® know when you are booking if you need delivery within a specific time frame.
What can I expect during delivery?
When delivering a trailer to your event, the Royal Thrones® driver will need to be shown where you have access to water and 110-volt electricity available within 50 feet of the flat parked location.
If you do not have electric access, generators are available for rent. Let Royal Thrones® know during booking if we can assist with this necessity.
Delivery may be made the day prior to your event, depending on availability and scheduling.
What should I do if I receive my rental and something is not right?
Please speak with Royal Thrones® immediately so that we can take appropriate action.
1-800-721-6740
When will my trailer be picked up?
Royal Thrones rentals may be picked up the day after your event depending on availability and scheduling.